For Patients: Your Hospital Stay

Your Hospital Stay

What to bring:

Please bring with you into Hospital anything applicable to your admission including:

  • Doctor's admission letter.

  • Admission /Referral form from your Doctor and Patient Admission Details and Patient Health History forms (if not already returned to Hospital) along with your signed financial consent.

  • Your current medications in their original packages (including vitamins, mixtures, creams, inhalers and drops). Also, if possible, please bring a list from your doctor of your current medications, their strength and dosages.

  • Recent and relevant x-rays, Ultrasound or MRI scans and test results.

  • Glasses, hearing aids and non electric walking aids.

  • Medicare card, private health fund details and card, Department of Veteran Affairs card, pension/ concession card, pharmaceutical entitlement card and Safety Net number.

  • Names and addresses of the Next of Kin and a second contact person.

  • If you have an Advanced Health Directive or an Enduring Power of Attorney for health matters, please bring a certified copy of these.

  • Payment for Hospital related charges.

  • Sleepwear, dressing gown and closed in shoes/ slippers with non slip soles (for overnight stays).

  • Clothes for going home.

  • Personal toiletries including sanitary pads, soap, toothbrush, toothpaste and tissues (for overnight stays). Do not bring talcum powder.

  • For a child - favourite toy, formula, bottle, dummy and any special dietary needs (if applicable). Children may go to theatre in their own pyjamas. These pyjamas must be cotton or cotton interlock with button through/ loose fitting tops.

  • Small amount of change for newspapers etc.

For Maternity and Birthing Suite admissions please see a list of what to bring on the page: Maternity: What to bring to Hospital

What NOT to bring

  • Jewellery (a wedding ring and watch are permitted).

  • Large amounts of cash.

  • Other valuables.

  • Electrical appliances.

  • Unnecessary clothing and luggage.

You will be provided with a security locker for medication and small personal items.

Please note: Figtree Private Hospital cannot accept responsibility for lost or damaged personal items or valuables. Please label your belongings clearly so they can be identified easily.


Figtree Private Hospital offers a high standard of accommodation with both shared and single rooms.

Accommodation is shared in the Day Surgery and Intensive Care Units, where you may find a mix of men, women and children.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to supply you a shared room.

Depending on your reason for hospitalisation you may find yourself nursed for a time in our Intensive Care Unit where you will be more closely monitored and observed by the Intensive Care team.

When you arrive at Figtree Private Hospital, please register at Reception. Surgical patients may be admitted via the Day Surgery Unit.

For visitors who require accommodation please contact Reception staff or visit the page: For visitors: accommodation and meals for relatives


There is free parking located at the front of the Hospital and also in the surrounding streets in Suttor Place, Govett Crescent and Gibsons Road.


Children often need special support when coming into Hospital for surgery. To make children more comfortable, it is encouraged that they bring comfort items such as a favourite toy and dummy etc. These may accompany the child to Theatre and Recovery. Please also feel free to bring the child’s special drinking cup or bottle as required at home. In most cases one parent/ caregiver may accompany the child into Theatre. After the surgery is completed and the child is settled in the Recovery Unit, the parent/ caregiver may sit with the child until he/ she returns to the ward. These options will assist in making your child’s hospital experience more comfortable.

Staying with your child in hospital

We encourage parent(s) to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents, where possible to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers. A parent staying overnight will be required to sign a register at the Ward desk by 7.30 pm. Due to limited space, one parent/ carer will be accommodated with their child on a fold away bed.

In the Day Surgery Unit – due to privacy issues and workflow needs, we can only allow one parent at a time with the child after surgery. This is decided on a case-by-case basis and in keeping with the activity of the unit at the time.


Call Button

Should you require anything, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.


We offer a wide variety of entertainment choices on the television located in your room including access to Foxtel. The television is switched on and off by holding the television button on the bedside handset.


Telephones are provided at each bedside on the Surgical (Keira), Medical (Kembla), and Maternity (Nareena) wards. Local calls are provided free of charge. To make outside calls, call ‘0’ then the required number. You can purchase a PHONEAWAY card from Reception to make long distance and mobile phone calls.

We request that you use your mobile telephone minimally and responsibly whilst inside the Hospital. Please refrain from using your mobile when in proximity to patient monitoring equipment and intravenous drip pumps as they can interfere with the machine's functioning.

Your meals

Our Catering department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste, dietary or cultural requirements and your Doctor’s orders. Consultations with a Dietitian can be arranged should you have any special dietary needs.

All food at Figtree Private Hospital (FPH) is prepared in accordance with current food safety requirements and legislation to ensure the food provided to you as a patient is safe and hygienic. To comply with these requirements, we discourage bringing in food from external sources. We cannot be held responsible for any adverse conditions you may acquire from eating food not provided by the FPH service.

Meal times are as follows (approximate):

Breakfast 7.20am
Morning Tea 10.00am
Lunch 12:20pm
Afternoon Tea 3.00pm
Dinner 5.15pm
Supper 8.00pm

Café Ventito

Offers light meals and refreshments for patient and visitors. Located in the Reception area. Opening hours: Monday to Friday 8.00 am to 6.00pm, Saturday 9.00 am to 1.00 pm.

Your mail and fax

Incoming mail is delivered daily. If you have mail to post, please contact the Reception staff and this will be arranged for you. A facsimile service is available – contact Reception.


WIFI is available for you and your family to access during your stay. If using your own laptop, please ask Reception for a password and logon for the WIFI network. If you do not have a laptop, tokens can be obtained from Reception to use at the internet kiosk, located near the Reception desk.

Your spiritual needs

Pastoral care visitors attend the Hospital on a regular basis. Your own clergy person is very welcome. Please ask the nursing staff to arrange a visit.


Figtree Private is committed to providing a smoke free campus to support the well-being of patients, staff and visitors. Smoking is prohibited on all areas of the campus. This includes but is not limited to all buildings, public areas, walkways, roadways, grounds, gardens and carparks. You may wish to discuss Nicotine Replacement Therapy with your doctor prior to your admission.

Exception: While all patients will be encouraged not to smoke while on-site, inpatients are permitted to smoke within the designated outdoor smoking area located near the fountain at the front of the Hospital.

Your doctor

Your referring Doctor is responsible for your medical treatment while you are in Hospital and is the person with whom you should discuss your treatment. Figtree Private Hospital have doctors who can assist you when required. In addition, specialist doctors staff certain areas. If you require care from one of these specialists then you may be billed for a consultation.

Your medications

Please bring your current medications in their original packages (including vitamins, mixtures, creams, inhalers and drops) with you into Hospital. If possible, please also bring a list from your doctor of your current medications, their strength and dosages. These medications should be given to the nurse looking after you on admission. These will be secured in a personal cabinet. Any additional medication you require while in Hospital will be ordered and supplied to you. When you are discharged, medications that you are required to take will be provided to you to take home.

Figtree Private Hospital has its own in-house Pharmacy service, staffed by a Pharmacist and a Dispensary Technician. It is possible that some pharmacy costs will be incurred while you are a patient at Figtree Private Hospital, some of which are payable on discharge. Invoices will be provided when necessary. The majority of items for patients will be charged at the current Pharmaceutical Benefits Scheme (PBS) rate. Occasionally a more expensive item may be prescribed. This will be receipted and a portion can be claimed back from your health fund if you have the appropriate cover. In all cases you are only prescribed and charged for what the doctors consider necessary. Precise records are kept and are available to you from the Pharmacy. Pharmacy staff will endeavour to answer any questions regarding the drugs and their pricing (while you are in Hospital or after discharge), and provide a prescription record form that can be used towards a yearly safety net on request. Please bring any government concession cards including Safety Net details with you.

Handing over your clinical care

To ensure the best patient care, our policy is to hand over care from nurse to nurse at the patient's bedside. Whilst always respecting your right to privacy, your nurses for the next shift will introduce themselves and all the important and relevant care information will be conveyed i.e., 'handed over' at your bedside. This acknowledges our commitment to partnering with our consumers in their care and allows you the opportunity to be involved in the handover. Your feedback on this process is welcomed.

Patient Manual Handling System

On admission to Figtree Private Hospital, the nurse will assess you in relation to your ability to move yourself in bed, sit up, stand and walk. The nurse will reassess your ability to move yourself on an ongoing basis during your care. The assessment will be recorded on a Patient Risk Assessment Form and become part of your clinical notes. If you happen to need assistance to move on or off the bed, the staff may use equipment or aides that will facilitate your movement, making it more comfortable and safe for you. This will also reduce the risk of injury to staff assisting you during transfer.

Falls Prevention

The unfamiliar environment of a hospital combined with the fact that you may be on medication or fatigued can increase the likelihood of falls in Hospital. Below are a few ways that you can reduce the risk of falling whilst in Hospital:

  • Take special care when walking or taking to your feet, particularly if you are on pain relieving drugs or other medications.
  • Ensure you know the layout of your room and take care when moving around at night. Please use your call bell if you need assistance.
  • Check the floors in your area to ensure they are not wet before walking. Avoid using talcum powder which makes floors slippery.
  • Ask your nurses for assistance if you need to use the toilet and feel unsteady on your feet.
  • Loose or full length clothing can cause you to trip. Ensure your clothing is the right length for you.
  • Check that your slippers or other footwear fit securely. If your Doctor has requested you to wear pressure stockings then it is a good idea to also wear slippers over the top to reduce the risk that you may slip. Rubber soled slippers are ideal footwear whilst in Hospital.

Pressure Injury Prevention

A pressure injury is an area that has been damaged due to unrelieved pressure. They may look minor, such as redness on the skin but can hide more damage under the skin surface.

It is important that you relieve pressure by keeping active and changing your position frequently when you are lying in bed or sitting in a chair. If you are unable to move by yourself, the staff will help you change your position regularly. Special equipment such as air mattresses and booties may be used to reduce the pressure in particular areas.

Tell staff if you have any tenderness or soreness over a bony area or if you notice any reddened, blistered or broken skin.

Blot Clot Prevention

Blood clotting is the body's natural way of stopping itself from bleeding. Clotting only becomes an issue when it is in the wrong place and blocks blood flow. Being immobile is a big risk in developing a clot and so blood clotting can increase when you are staying in Hospital and spending a long time immobile.

In addition, there are a number of risk factors to blood clotting, including previous strokes, inherited blood clotting abnormalities, lung disease, being overweight, having had major surgery in the past or heart failure, smoking or contraception medications. If you have any of these risk factors, please alert your Doctor or the staff.

While in Hospital, staff will assess your risk of developing a clot and may ask you to wear compression stockings or sleeves, or they will provide you with blood thinning medication.

Staying mobile, taking any prescribed medications to reduce your risk of blood clotting, drinking plenty of fluid and avoid crossing your legs can reduce your risk of clotting.

If you have sudden increased pain or swelling in your legs; pain in your lungs or chest; difficulty in breathing, please alert your nurse as soon as possible. If these symptoms occur after discharge, seek emergency treatment.

Infection Control

This Hospital is committed to providing all patients with the highest quality of care by preventing the spread of infection.

Hand washing, high standards of housekeeping and the use of sterile techniques and equipment are all part of our service to ensure your speedy recovery and to reduce the risk of infection.

Patients and visitors also have a role to play in reducing the risk of infection to themselves and other patients. Here are a few very simple guidelines:

  • Hand hygiene is the most effective way to prevent the spread of infection. Alcohol based handrubs are a very effective form of hand hygiene and are located at strategic locations in the Hospital. We encourage all patients and visitors to use these.
  • We ask that people do not visit the Hospital if they have gastroenteritis or other contagious diseases.

Your Stay - Additional Information

During your stay you may receive additional consumer factsheets regarding your condition or treatment protocol to assist you to make informed decisions. Factsheets may include:

  • Hand hygiene.
  • Healthcare associated infections.
  • Falls prevention.
  • Pressure injury management.
  • Blood transfusions.
  • Patient controlled analgesia.
  • Discharge information.

If you have any concerns or queries about your care whilst you are a patient in our hospital please bring them to our attention. The nurse in charge of your ward will be happy to speak with you to resolve any issues related to your Hospital care

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