For Patients: Queries About Your Care - Helping Us To Care For You

Queries About Your Care - Helping Us To Care For You

If you have any concerns or queries about your care whilst you are a patient in our Hospital, please bring them to our attention. The nurse in charge of your ward will be able to answer questions and resolve problems related to your hospital care.

Please see the pages: Australian Charter of Healthcare rights and Private Patients’ Hospital Charter which outlines information about what to expect whilst you are an inpatient in Hospital.

Feedback:

Patient feedback is appreciated as it assists us to make ongoing improvements to our services and facilities. If you have a complaint, suggestion or want to give a compliment, you can do so by:

• Speaking to the person in charge of your ward. This will usually be the Nurse Unit Manager. S/he can address any issues you have when they occur. If you don’t want to speak to a person on your ward you can contact the Clinical Services Manager on (02) 4255 5098 or the After Hours Supervisor on (02) 4255 5155.

• Use the patient feedback form provided in your room or Day Surgery lounge and leave it behind when you leave, or post of fax to the address below.
  
  Figtree Private Hospital
  1 Suttor Place
  Figtree NSW 2525
  Phone : 61 2 4255 5000
  Fax : 61 2 4271 4393